Digital Community & Customer Engagement Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable account teams to take timely, informed action. You will own the community and digital-engagement workstream, combining online community operations, structured customer outreach, content governance, customer-feedback enablement and engagement measurement. The role requires strong operational ownership, editorial judgement and disciplined stakeholder coordination. Your Impact Community platform ownership: Administer online customer community spaces, roles, permissions, onboarding, approvals, notifications, moderation and analytics. Community operations: Run operating cadences across multiple product communities and support new community launches. · Content planning and publishing: Maintain content calendars and coordinate the sourcing, review, scheduling and publishing of value-led posts, polls, events, release information and webinar content. Stakeholder governance: Own recurring coordination with product and marketing stakeholders, including agendas, action tracking, approval routes and community roadmaps. Customer outreach: Execute structured customer introduction, invitation, re-engagement and information campaigns using validated contacts and account-owner alignment. VOC and NPS enablement: Coordinate pre-survey awareness, recipient alignment and follow-up inputs supporting customer-feedback programmes. Campaign operations: Manage shared mailboxes, communication templates, audience logic, response ownership and applicable opt-out or marketability controls. Community growth and advocacy: Increase qualified membership and participation and identify appropriate customer stories, testimonials and advocacy opportunities. Cross-functional coordination: Partner with account teams, Solution Consultants, Product Management, Product Marketing, IT and platform partners to remove dependencies. Measurement and continuity: Track membership, reach, publishing cadence, engagement and outreach response; maintain SOPs, access records and repositories. What You'll Need Experience: 3–6 years in community management, digital customer engagement, customer marketing, Customer Success or comparable work. Education: Bachelor’s degree …