Digital Enablement & AI Specialist

Position Summary:      Cerity Partners is seeking a Digital Enablement and AI Specialist to join our newly formed Digital Workplace team in our Technology organization as a subject matter expert for our productivity and collaboration platform stack. This role sits at the intersection of technology and the people who use it, responsible for translating platform and AI capabilities into practical guidance, structured training programs, and documented best practices to deliver measurable business value to our colleagues across the firm to apply in their day-to-day work.   As our platform stack evolves rapidly, particularly with AI-driven features rolling out across our platform, this role plays a critical part in ensuring every colleague is equipped to work effectively and confidently. The Digital Enablement and AI Specialist partners cross-functionally across the Technology department and broader Shared Services teams, as well as our client facing practices. Serve as an enablement resource and a two-way bridge: gathering what colleagues need from technology and translating what technology can deliver back into plain language.   Primary Responsibilities     Productivity and Collaboration Platform Training & Documentation   Design, build, and maintain a centralized library of platform how-to-guides, short-form videos, workflow playbooks, prompt libraries and self-service resources covering the firm’s productivity and collaboration stack: Microsoft 365, Box, Zoom, and Claude, as well as tertiary workflow management tools such as Confluence and Asana.    Collaborate with other platform teams (CRM, WM  Operations  and others) on cross-functional workflows where the productivity stack intersects with other firm applications   Develop and deliver a structured technology onboarding program for new colleagues, in partnership with Human Capital and IT support.   Conduct live training sessions virtually, with minor travel expected for in-person training initiatives   Maintain training content currency with platform feature releases, with particular attention to the pace of AI-related updates across the stack   Design and deliver training initiatives to support new platform rollouts, feature changes, and cross-platform workflow updates   Maintain a centralized AI Hub or resource library   Track training completion and adoption patterns; iterate content based on feedback and  observed  usage   Cross-Functional Enablement & Stakeholder Management   Serve as a member of the newly formed Digital Workplace team, contributing to the team's platform enablement and AI adoption strategy across the firm   Function as a two-way bridge between business teams and the Technology organization: gathering workflow needs from colleagues and translating them into documented requirements, and translating technical capabilities into business-relevant guidance for non-technical stakeholders   Communicate AI value across…