Digital Logistics Lead

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it’s our people who make this happen. Digital Logistics Lead Manchester £32,900 - £37,300 Hybrid working: a minimum of 2 days per week in the office   In this role, you'll be responsible for: You'll play a key role in ensuring exam materials and digital assessments are delivered accurately, on time, and in full throughout the year. Your focus will be on keeping operations running smoothly, maintaining high service standards, and supporting outcomes that matter to learners. You'll be responsible for: Leading teams of seasonal and fixed-term colleagues during peak delivery periods. Managing the picking, packing, filing, quality checking, and distribution of physical and digital exam materials. Supporting operational planning for each exam series, including resource, space, and capacity requirements. Monitoring performance against agreed KPIs and SLAs, identifying risks and escalating issues where required. Producing regular progress updates and management information for stakeholders. Allocating workloads and ensuring resources are deployed effectively. Creating and maintaining training materials, work instructions, and quality assurance processes. Analysing operational data to identify opportunities to improve efficiency, quality, and productivity. Collaborating with teams across AQA to support the successful end-to-end delivery of exam series. Driving continuous improvement initiatives and embedding best practice across logistics operations. What's in it for you? This is an opportunity to take ownership of a critical operational function and make a genuine impact on the delivery of assessments that support learners across the country. You'll benefit from: The chance to lead teams and influence operational performance. Exposure to large-scale logistics and exam delivery operations. Opportunities to drive process improvements and implement new ways of working. Collaboration with a wide range of stakeholders across the business. A varied role that combines leadership, planning, analysis, quality assurance, and problem-solving. Hybrid working with a balance of office and home-based working. You'll thrive in this role if you have: Experience leading teams within logistics, operations, distribution, fulfilment, or a similar environment. Strong organisational skills and the ability to manage multiple priorities simultaneously. Experience monitoring performance, tracking delivery against plans, and managing operational risks. A data-driven approach with the ability to analyse information and identify improvements. Excellent communication skills and the confidence to build strong relationships with stakeholders at all levels. Experience developing processes, quality standards, or continuous improvement initiatives. The…