Digital Transformation Engineer

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter. About DayOne   DayOne builds and operates hyperscale data centers across nine markets in APAC and Europe. We raised US$4.5B in Series C funding and are in active build across the region. As DayOne's footprint grows across Southeast Asia and Hong Kong, the client relationships behind that infrastructure need the same level of accountability as the build itself — this role owns that.  Across Malaysia, Indonesia, Thailand, and Hong Kong, DayOne operates some of the region's most active hyperscale campuses — from Johor's largest LEED-certified data center footprint to Thailand's build toward its first 1GW platform. This role can be based in any of these markets, working alongside local delivery teams on live client accounts.  About the Role You'll combine hands-on software development, enterprise integration and technical support across our Digital Transformation platforms. Your initial focus will be supporting the CSP platform and implementing a customer relationship management (CRM) solution for CS. You'll progressively bring together customer, service and operational information to build Customer 360 capabilities. Beyond the initial CS implementation, you'll help extend the CRM platform to other business functions and connect it with the wider enterprise ecosystem. The roadmap includes internal digital solutions, process automation and, over time, approved artificial intelligence (AI) and analytics capabilities. Responsibilities Support and Improve CSP Investigate, troubleshoot and resolve CSP Level 2 (L2) incidents, perform initial technical and root cause analysis, and monitor recurring issues. Identify improvements and automation opportunities to address recurring CSP issues. Escalate issues requiring code changes or deeper intervention to Level 3 (L3), where the Information Technology (IT)/Software Engineering team can resolve them. Implement CRM and Build Customer 360 Develop, configure, integrate, test and enhance the CRM solution to meet CS business and operational needs. Lead technical workshops, system integration testing (SIT) and user acceptance testing (UAT) to validate the CRM solution against CS requirements. Consolidate relevant customer, service and operational information to progressively build Customer 360 capabilities. Establish a…