Digital Workplace Operations Lead

Job Purpose and Impact As an Advisor, Operations Lead within the Digital Workplace team, you will serve as a senior individual contributor responsible for the operational health, governance, and continuous improvement of Cargill's endpoint and collaboration environment. This role sits at the intersection of strategy and execution — you will translate roadmap priorities into operationally sound, day-to-day practices while acting as a trusted subject matter expert across engineering teams, business stakeholders, and global service partners. You will bring structure to complexity, data to decisions, and clarity to a fast-moving transformation — all without direct reports, but with significant influence across the teams and leaders you partner with. Key Accountabilities Operational Excellence Own and improve Digital Workplace operations, covering device lifecycle, provisioning, depot management, endpoint governance, and collaboration platforms. Track KPIs and SLAs, identify risks, and drive improvements with cross-functional teams. Maintain standardized procedures and act as an escalation point, ensuring timely, accountable resolution of complex operational issues across stakeholders. Collaboration Platform Governance Support governance of the Microsoft 365 environment, including SharePoint permissions, OneDrive, Teams lifecycle, and security groups. Collaborate with Security and IAM teams to ensure data protection and access control. Drive attestation, automation, and audits, while aligning with Entra ID and HR systems to ensure accurate, compliant access governance. Governance & Compliance Support the design and execution of governance frameworks for endpoint access, device compliance, collaboration platform policies, and Digital Workplace standards in alignment with Cargill's security and IT requirements. Partner with Information Security, Risk, and Compliance teams to ensure operational practices meet internal policy and external regulatory requirements across a global footprint. Program & Stakeholder Support Collaborate with program teams to ensure operational readiness and seamless transition to steady-state operations. Advise leadership with data-driven insights on service health and transformation progress.  Engage stakeholders and end users to gather feedback, drive change, and promote adoption of modern workplace tools across a global workforce. Continuous Improvement Lead operational improvement initiatives using structured problem-solving to enhance efficiency and service quality. Identify and implement automation opportunities across workflows in partnership with engineering teams. Stay updated on Microsoft 365, Nexthink, and PCaaS trends, translating emerging capabilities into actionable operational recommendations for leadership. Qualifications Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, or a related field —…