Direct Sales Agent
Edge HR · Durban, South Africa
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Job brief
We are looking for three Direct Sales Agents, your primary responsibility is to drive sales of Portable Backup Units, Fixed Backup Units, and Solar and Backup Products, while demonstrating adaptability to non-standard working hours, including weekends.
This role focuses on identifying new sales opportunities, meeting targets, nurturing customer relationships, and promoting products through various channels such as Door to Door, Street and Mall Activations, Local Community Events, etc. The Agent ensures accurate lead management and daily sales reporting, contributing to outstanding customer experiences and product portfolio growth.
Responsibilities
Target and results driven:
Clear Goal Setting:
Establish specific, measurable, achievable, relevant, and time-bound (SMART) sales objectives.
Break down larger targets into smaller, manageable milestones for better tracking.
Persistent Work Ethic:
Demonstrate resilience in the face of challenges, adapting strategies to overcome obstacles.
Consistently review and adjust sales tactics based on performance metrics and market trends.
Key Performance Indicator (KPI) Focus:
Regularly monitor and analyze KPIs, such as conversion rates and lead generation.
Utilize data-driven insights to refine sales approaches and enhance overall performance.
Excellent Communication Skills, Telephonic and Face-to-Face:
Adaptive Communication:
Tailor communication style to suit both telephonic and face-to-face interactions.
Develop active listening skills to understand customer needs and respond effectively.
Establishing Rapport:
Build strong connections with customers by creating a positive and friendly atmosphere.
Use effective questioning techniques to uncover customer preferences and pain points.
Product Knowledge Communication:
Convey product features and benefits clearly and persuasively.
Translate technical details into layman's terms for easy customer understanding.
Negotiation and problem-solving skills:
Win-Win Negotiation:
Identify common ground during negotiations to achieve mutually beneficial outcomes.
Showcase flexibility while maintaining a focus on securing favorable terms.
Creative Problem-Solving:
Approach challenges with a solution-oriented mindset, seeking alternatives.
Anticipate potential objections and proactively address concerns.
Customer-Centric Resolution:
Prioritize customer satisfaction by resolving issues promptly and effectively.
Collaborate with internal teams to find comprehensive solutions to customer problems.
Demonstrate Integrity, Professionalism, and Ethical Behavior:
Transparent Communication:
Communicate openly and honestly with customers about products and services.
Uphold ethical standards by providing accurate information, even if it means acknowledging limitations.
Compliance Adherence:
Ensure compliance with industry regulations and organizational policies.
Act ethically in all…