Director of Revenue Operations

Position   Overview   The   reason this position was created is…   As ID Plans continues to grow, expand its product portfolio, and scale its go-to-market strategy, we are creating a Director of Revenue Operations role to build the infrastructure, processes, systems, and insights that enable predictable, efficient revenue growth.   This leader will serve as the operational engine behind our Sales, Customer Success, Marketing, and Product organizations—ensuring our revenue teams have the data, technology, processes, and analytics needed to maximize customer acquisition, retention, and expansion. You will lead strategic initiatives that improve forecasting accuracy,  optimize  the customer lifecycle, streamline deal execution, strengthen pipeline governance, and provide executive visibility into the health of the business.   The ideal candidate combines strategic thinking with operational excellence. You have experience building and scaling Revenue Operations within a SaaS or subscription-based business and understand how to align people, processes, technology, and data to drive measurable business outcomes. You enjoy solving complex business problems,  identifying  opportunities for automation and AI,  establishing  operational discipline, and translating data into actionable insights that improve performance across the revenue organization.   You will partner closely with Sales, Customer Success, Marketing, Finance, Product, Operations, and IT to create scalable operating rhythms, establish meaningful performance metrics, implement systems and governance that support the company's continued growth, and provide executive leadership with timely business insights. Success in this role requires strong analytical capabilities, exceptional cross-functional leadership, and a passion for building a high-performing, data-driven revenue organization.   Position Summary   The   most important ways for this person to spend their time each day is…         Lead  the Revenue Operations function by aligning Sales, Customer Success, Marketing, Finance, Product, and Operations around a scalable, data-driven revenue strategy.       Design , implement, and continuously improve the processes, systems, and workflows that support the entire customer lifecycle—from lead generation through renewal and expansion.       Develop  and  maintain   accurate  revenue forecasting, pipeline governance, opportunity management, and executive reporting that provide visibility into business performance and opportunities.       Establish  governance around pipeline health, opportunity progression, qualification standards, forecasting  methodology , and revenue reporting.       Partner  with cross-functional leaders to  optimize  lead management, opportunity progression, pricing, quoting, contracting, implementation, customer handoffs, and renewal processes to improve efficiency and customer experience.       Own  the revenue technology…