Director, Central Operations

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents. Main Street Renewal is seeking a Director of Central Operations to lead three connected programs that shape the resident financial experience: Resident Performance, Default, and the Housing Choice Voucher (HCV) program. This leader owns the operating performance of all three teams and is accountable for collections outcomes, quality, cycle times, and the consistency of how residents are supported through payment challenges. This is a role for a strategic operator who is equally comfortable setting quarterly direction and reading a performance dashboard line by line. The Director will translate complex operational data into clear priorities and develop a leadership bench capable of running the work without day-to-day direction. Success is measured in dollars recovered, loss mitigation, residents returned to good standing, and processes that hold up as the business grows. Preferred Location: Phoenix, Arizona While Phoenix is the preferred location for this position, candidates based in Atlanta, Georgia, or Charlotte, North Carolina, will also be considered. KEY RESPONSIBILITIES Strategic Leadership Set the operating strategy and roadmap for Resident Performance, Default, and HCV, aligning each program to enterprise goals for collections, resident retention, and cost to serve. Translate executive priorities into clear team objectives, measurable targets, and sequenced initiatives with named owners and delivery dates. Identify structural opportunities across the three programs — shared workflows, hand-offs, and duplicated effort — and lead the redesign work to capture them. Advise senior leadership on trade-offs, capacity constraints, and investment decisions, bringing a clear recommendation rather than a menu of options. Analytics and Performance Management Own the KPI framework for all three programs, including collection performance, aged inventory, quality assurance, productivity, and program-specific compliance measures. Lead root-cause analysis on performance gaps, segmenting results by market, stage, and account population to distinguish controllable drivers from external constraints. Partner with Business Intelligence to build and validate reporting, ensuring every executive-facing metric has a defined source of truth, a documented methodology, and a clear owner. Convert dashboards into action by defining treatment strategies for each account population and holding teams accountable to…