Director, Commercial Operations

Overview About the Role & Team IDC is seeking a Director, Commercial Operations to provide senior-level insight and operating leadership across some of our most important commercial priorities. This person will have a broad view across the Commercial portfolio and work directly with senior leaders to understand performance, identify where we need to go deeper, and shape the decisions and actions that follow. They will not simply respond to questions or report results. We expect them to recognize the questions we should be asking, develop a point of view grounded in the data and business context, and bring forward clear recommendations. Much of the work will cross functions and organizational boundaries. The Director will bring senior leaders and teams together around complex issues, challenge assumptions when needed, create clarity around what needs to happen next, and help drive action on priorities that matter to the business. What You’ll Do Commercial Performance & Portfolio Analysis Own analysis of key Commercial KPIs, trends, variances, and performance drivers across the portfolio. Develop an integrated view across regions, segments, teams, and strategic priorities to identify where performance is changing, where risk is emerging, and where deeper attention is warranted. Bring together data from multiple sources, reconcile inconsistencies, and investigate results that do not immediately make sense. Look beyond headline numbers to understand underlying drivers, patterns, risks, and opportunities. Connect signals across different parts of the business to identify broader implications that may not be visible when each area is viewed independently. Strategic Insights & Decision Support Turn complex data and operational information into clear insights, implications, and recommended actions for senior leadership. Take broad or ambiguous commercial questions, determine what needs to be understood, and structure the analysis required to get there. Develop a point of view grounded in evidence and challenge assumptions when the data points somewhere else. Advise leadership on critical commercial priorities by clarifying what is working, what is not, what has changed, and what decisions or trade-offs may be required. Create executive reporting, business reviews, analyses, and presentations that make important issues easier to understand and act on. Cross-Functional Leadership & Influence Partner with senior leaders and teams across Commercial, Revenue Operations, Finance, Marketing, IT, and other functions on priorities that span organizational boundaries. Bring together the right information, perspectives, and expertise to create a shared understanding of complex issues. Build strong working relationships across departments and work through conflicting information, unclear ownership, or different points of view. Create clarity around the inputs, decisions, actions, and deliverables…