Director, Highway Operations

Title: Director, Highway Operations Department : Highway Operations Location: 6200 Steeles Ave West, Woodbridge Work Arrangement: On-site Position Summary: The Director, Operations is an on-site leadership role based at 407 ETR's Woodbridge office providing strategic and operational leadership for the maintenance, safety, incident response, winter operations, tolling operations, and contractor management activities across Highway 407 ETR. The role is accountable for ensuring operations are delivered safely, efficiently, and cost-effectively while maintaining compliance with the Concession and Ground Lease Agreement (CGLA), applicable legislation, regulatory requirements, and corporate objectives. The Director, Operations oversees operational planning, resource management, emergency preparedness, contractor performance, continuous improvement initiatives, and the development of high-performing teams. The role requires a visible field presence during critical events and operational activities to provide leadership, support effective decision-making, and ensure a coordinated response. Duties and Responsibilities: Provide strategic leadership, technical guidance, and operational oversight for all highway maintenance, patrol, and tolling operations, ensuring work is completed safely, efficiently, and in accordance with operational requirements. Establish and oversee the Safety Control Plan, ensuring compliance with the Concession and Ground Lease Agreement, applicable legislation, industry standards, and corporate safety objectives. Lead the development and presentation of operational performance reporting, providing insights on key achievements, service levels, operational effectiveness, and cost performance to support executive decision-making Serve as the primary Operations representative for internal, external, and regulatory audits, ensuring compliance with applicable legislation, contractual obligations, and corporate governance requirements. Provide strategic leadership in the development and execution of annual Operating and Capital budgets, establishing priorities, allocating resources, and ensuring expenditures align with business objectives and operational requirements. Direct the planning, implementation, and continuous improvement of the Summer and Winter Operations Programs, ensuring operational readiness, resource optimization, regulatory compliance, and effective deployment of personnel, fleet,and materials to maintain safe roadway conditions and tolling technology. Establish governance and oversight for work activity permits, lane closure approvals, and traffic management activities, balancing operational, maintenance, construction, customer, and safety requirements. Oversee the resolution of complex customer concerns and operational issues, ensuring timely responses, continuous improvement, and protection of the organization's reputation. Represent the organization in legal proceedings, discoveries,…