Director, HR Technology & Solutions Delivery

About the role The Director, HR Technology & Solutions Delivery is a senior technology leadership role responsible for the strategy, design, delivery, operation and evolution of Inizio's global HR technology ecosystem. In the near term, the role has significant accountability for Workday, leading day-to-day IT operations, functional solution design, enhancements, continuous improvement and strategic HR technology projects. Over time, the role will evolve HR Technology towards a stronger platform engineering and architecture-led model, establishing the technical strategy, engineering practices, integration architecture, governance, security and operational capabilities required to support Inizio at scale. This requires a leader who can operate across both the functional and technical dimensions of Workday – translating HR requirements into effective solutions while bringing the technical depth and engineering mindset to shape the future HR technology landscape. You will have end-to-end IT accountability for Workday and the wider HR technology ecosystem. The Workday IT Operations team will report directly to this role, which reports to the Deputy Chief Information Officer. Responsibilities Workday Platform, Operations & Functional Design Provide end-to-end IT ownership of Workday, covering functional design, configuration, operations, support, enhancements and continuous improvement. Partner with HR People Services and Centres of Excellence to translate business requirements into scalable, sustainable Workday solutions aligned with global standards. Provide senior oversight of Workday business processes, configuration, security, reporting, integrations and adoption of new platform capabilities. Lead the Workday IT Operations team, ensuring effective management of incidents, requests, defects, changes, enhancements and releases. Establish effective service levels, operational KPIs, demand and backlog management, root-cause analysis, testing, documentation and operational controls. Drive continuous improvement, automation and proactive platform management to improve user experience, reliability and operational efficiency. Act as the senior escalation and decision point for significant Workday functional, technical and operational matters. HR Technology Project & Solutions Delivery HR Technology Strategy: Own end-to-end technology delivery of significant Workday and wider HR technology initiatives, from requirements and solution design through build, integration, testing, deployment, stabilisation and BAU transition. Lead Workday enhancements, module implementations, optimisation initiatives and HR transformation projects. Ensure solutions align with business outcomes, architecture principles and the longer-term HR technology roadmap. Establish delivery governance across scope, plans, dependencies, resources, risks, quality and budget. Hold systems integrators and delivery partners accountable for delivery,…