Director, New Accounts and Documentation

Job Description What is the opportunity? The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management. What will you do? Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance. Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments. Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies. Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines. Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service. Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines. Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking. Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals. Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset. Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities. What do you need to succeed? Must haves: Operations experience with risk and control discipline 4-year degree from an accredited university 7+ years of securities or banking experience 7+ years demonstrated and sound managerial experience leading and managing large teams Fully proficient with MS Office (Word,…