Director of Customer Success - AI

Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Job Description:   * Looking for candidates in Los Angeles Metro area As a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:   Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer.  Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. Provide feedback to product teams to influence the roadmap based on client needs and industry trends. Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. This role will report to U.S. VP of Customer Success. Required…