Director of Delivery & Operations

Job Title: Director of Delivery & Operations Experience: 15+ Years Role Overview The Director of Engineering, Delivery & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios. You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes. Key Responsibilities Delivery Leadership Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations. Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks. Drive architecture governance, performance optimization, and innovation across products and platforms. Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives. Operations Management Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience. Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security. Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices. Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence. Accounts & Client Management Build and maintain executive-level relationships with key customers and strategic partners. Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents. Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes. Ensure service delivery excellence, contract compliance, and successful renewal strategies. Strategic & Financial Oversight Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources. Align technology roadmaps with business strategies to maximize ROI and long-term scalability. Contribute to executive decision-making, risk management, and strategic planning initiatives. Champion digital transformation, automation, and innovation to continuously modernize operations. Qualifications & Experience Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred). Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments. Proven success leading cross-functional…