Director of Operations

Position Overview Director of Operations – AV/EV Location – Remote Travel – 50-75% Amerit Fleet Solutions is seeking an experienced Director of Operations – AV/EV to lead field operations for our rapidly growing Autonomous Vehicle (AV) and Electric Vehicle (EV) segment. Reporting directly to the Assistant Vice President (AVP), AV/EV, the Director of Operations owns the day-to-day performance of field operations across the segment, including safety, quality, staffing, customer performance, operational efficiency, and financial results. This leader will oversee a large, geographically dispersed organization of Senior and Regional Operations Leaders, Fleet Managers, Service Advisors, Technicians, and other field personnel while partnering closely with Recruiting, Training, HR, Finance, Safety, Procurement, and IT. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $160,000-$180,000 depending on location and experience with bonus potential. The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Wellness and fitness programs through our providers Key Responsibilities Own all field operations for the AV/EV segment, translating strategy and customer commitments into consistent operational execution. Lead, develop, and hold accountable Senior Managers, Regional Managers, Fleet Managers, and field teams. Drive performance across Safety, Quality, Customer Satisfaction, Productivity, Fleet Availability, and Operational Efficiency. Own execution against operational KPIs, technician utilization, repair-order performance, staffing levels, customer SLAs, and financial targets. Ensure markets are appropriately staffed and operationally prepared to meet customer demand, including 24/7 operations where required. Build and protect a strong AV/EV culture centered on accountability, teamwork, safety, professionalism, and customer focus. Partner with Recruiting and Training to support workforce planning, hiring, onboarding, technical readiness, and leadership development. Serve as a senior operational escalation point for customers and field leadership, driving rapid resolution of performance and service issues. Lead operational execution for new…