Director of Service (Heavy Equipment)

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings. This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation. Key Responsibilities Leadership & People Development • Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations • Establish clear performance expectations, accountability structures, and development plans for the leadership team • Foster a culture of continuous improvement, ownership, and customer-focused service Process & Systems • Standardize and improve service processes, workflows, and systems across all branches • Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility • Build repeatable, scalable playbooks that can be deployed to new locations as the company grows Financial & Operational Performance • Own aftermarket (parts and service) profitability across multiple branches • Analyze branch-level performance data to identify gaps, trends, and improvement opportunities • Manage labor efficiency, shop capacity, warranty processes, and service department KPIs Growth & Expansion • Partner with executive leadership on planning and operational readiness for new branch openings • Ensure new locations are set up with the right processes, staffing structure, and systems from day one Requirements • 7+ years of progressive experience in heavy equipment or related equipment service operations • Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight) • Strong track record improving service department profitability and operational efficiency • Experience with service/DMS systems and using data to drive decisions • Excellent leadership, coaching, and communication skills • Willingness to travel occasionally to branch locations Benefits Base salary: $120,000–$130,000 Performance-based bonus structure Opportunity to shape aftermarket strategy for a growing, privately held company High-visibility leadership role with a clear path tied to company expansion Health Insurance, Life Insurance, Disability, PTO, etc.