Director Product Operations

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.   Job Summary: The Director Product Operations is accountable for defining, implementing, and continuously evolving Surescripts' Product Development Lifecycle (PDLC) to ensure product and technology processes run effectively across the organization. Reporting to the Chief Product Officer, this leader operates at the intersection of Product Innovation and Software Engineering, optimizing how both functions work together to deliver the best products for Surescripts' customers efficiently and predictably. This role establishes and maintains process health metrics and KPIs that provide executive-level visibility into how products move from concept through delivery. The Director drives a vision for how AI is embraced and integrated into the PDLC, helping the Product Team adopt AI-enabled practices that accelerate decision-making, improve prioritization, and enhance product outcomes. AI fluency is foundational to this role. This leader serves as a strategic partner to the VPs and Directors of Product Innovation, the VPs and Directors of Software Engineering, the VP of Product Quality and Delivery, and other shared services leaders. The Director also partners closely with the Strategy function to ensure new strategic initiatives are effectively translated into the PDLC with appropriate investment planning and resource alignment. Success in this role requires exceptional skill at building trust-based relationships across organizational boundaries while maintaining an unwavering focus on driving results. Responsibilities: PDLC Ownership & Strategy Define, implement, and continuously improve Surescripts' Product Development Lifecycle, ensuring it reflects current best practices, organizational needs, and the evolving role of AI in product development. Establish and maintain PDLC governance frameworks that create clarity on roles, decision rights, stage gates, and handoffs between Product Innovation, Software Engineering, and Product Quality and Delivery. Champion a process-as-product mindset, treating the PDLC as a living system that requires ongoing iteration, stakeholder feedback, and measurable improvement. Align PDLC practices with enterprise strategy, ensuring product and technology processes support Surescripts' growth objectives and market commitments. Partner with the Strategy function to translate new strategic initiatives into the build phase, ensuring a structured intake process with clear investment rationale, resource alignment, and prioritization within the PDLC. Support investment planning by providing the process frameworks and data that enable leadership to make…