Director, Strategic Vendor Management

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. The Director, Strategic Vendor Management is responsible for the strategic oversight, governance, performance, and operational management of Goodwin's administrative vendor portfolio. This role serves as the firm's primary owner of strategic vendor relationships and oversees the Vendor Management Office (VMO), creating alignment between procurement, vendor governance, service delivery, and business outcomes. This role is accountable for both the commercial and operational success of the firm's strategic vendor portfolio, including ownership of vendor budgets, performance outcomes, service delivery, and long-term vendor strategy. What You Will Do: Strategic Vendor Ownership Serve as executive relationship owner for key administrative and operational service providers. Develop and maintain long-term vendor strategies and roadmaps. Evaluate opportunities for vendor consolidation, optimization, and service enhancement. Partner with firm leadership on vendor-related strategic initiatives. Vendor Performance Management Establish and manage vendor scorecards, KPIs, SLAs, and performance standards. Lead quarterly business reviews and executive vendor meetings. Monitor vendor performance and drive continuous improvement initiatives. Develop and oversee corrective action plans when service levels are not met. Operational Service Delivery Serve as the senior escalation point for vendor-related service issues. Resolve service disruptions, operational challenges, and executive escalations. Ensure vendors deliver a consistent and high-quality experience across all offices. Coordinate with local office leaders to identify and address recurring service concerns. Vendor Management Office Oversight Provide leadership and direction for the Vendor Management Office. Oversee sourcing, procurement governance, contract…