Distribution Support Manager

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient. If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey. PURPOSE This role will be responsible to work closely with the distribution team to ensure smooth downstream processes. This role also aims to maintain governance on the quality of business from FA channel to ensure necessary regulatory requirements. KEY ACCOUNTAIBILITIES Provide distribution support to IFA, High Net Worth Broker and Bermuda Branch channel. On and off boarding of distribution partners. Includes preparation of distribution agreement, commission schedule, due diligence of distribution partners. ~ Agent maintenance. Agent code creation and termination. Setup and maintain distributor access rights within agreed Standard Operating Procedure (SOP) including agent code creation, termination, tagging of correct products for distribution and change of servicing adviser request. ~ Ensure accuracy for all relevant regulatory compliance checklist relating to IFAs such as annual due diligence on the IFA on a risk-based approach. Commission and distribution related campaign tracking and payment. ~ Generate monthly commission and incentive/campaign tracking report within stipulated timeline. ~ Ensure necessary approvals and clearance are obtained before sending to internal parties for processing. ~ Generate adviser incentive reports and conduct quarterly verification of advisers’ conduct with all partners prior to payment of incentives. Manage UAT (User Acceptance Tests) and IT related matters on behalf of Distribution team. ~ Support BDMs on raising request of IT issues (raising of incident IT tickets). ~ Represent the department in regular IT defects…