Documentation Representative

Documentation Representative & CPF Verifier Vacancies - Ocean Shipping Exciting New Opportunities in Escazú, Costa Rica! OOCL is thrilled to announce the opening of our new location in Escazú, Costa Rica! We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company. We are currently hiring for the following positions: Documentation Representative CPF Verifier What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. With our core values of People, People, People; Community Responsibility; Customer Focus; and Excellence through Quality, we strive to empower our employees to contribute to OOCL's mission and success. Join a team that values collaboration, continuous improvement, and community engagement. Apply today and help shape the future of logistics and transportation with OOCL! OOCL Benefits (What we offer to you): As a global company, we offer exceptional career and development opportunities with attractive compensation and benefits, including: Private Medical Insurance coverage for you and your immediate family, including your spouse or partner and eligible dependent children. Separate Paid Sick Time Employee Private Life Insurance Private Parking Position Responsibilities for Documentation Representative - Ocean Shipping: Respond to incoming calls to timely answer questions and inquiries, troubleshoot problems, provide information, and maintain a pre-defined Key Performance Indicator (KPI). Process external and internal requests submitted via email. Complete urgent cases including those submitted by off shore DOC team within same day. Monitor incomplete Bill of Ladings and communicate directly with customers and other functional departments to facilitate completion. Reconcile advanced manifest services in order to resolve discrepancies, obtain missing information and submit manifest to customs and terminals Minimum Requirements: High School Diploma Excellent oral and written English communication skills Ability to prioritize tasks, time management and flexibility Working knowledge of Microsoft Office products Preferred Skills: Ability to prioritize tasks, time management and flexibility Telephone and email excellence skills Bilingual: English/Portugese Knowledge of customs, letter of credits and regulatory shipping industry related requirements Knowledge of Tariff rules and regulations Position Responsibilities for CPF Verifier - Ocean Shipping: Manage email queries regarding existing customer data to identify if current…