Donor Centre Associate - Process Lead

Job posting ID: 9261 ​Employment status: Temporary full-time Possible schedule/FTE: 1.0   Position's anticipated start date:    Position's anticipated end date: 2027-11-12   Classification: CUPE 1846 - CAL Salary/Rate of pay:  $26.83 Application deadline: 2026-10-09  Application requirements: Your up-to-date resume. Job specific cover letter. This position is open to: Internal and External applicants Together, the work we do connects people and changes lives — including your own.  Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues. About the role ​Canadian Blood Services is looking for a Temporary full-time (Donor Centre Associate) to join our dynamic Collections team in our AB-Lethbridge  donor centre.  The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process Formula for success Delivers training to meet identified learning needs of colleagues and new hires to the Centre. In collaboration with RN/Team Lead, maintains training records and documentation associated with training and development for each staff member, supporting operational requirements and audits as needed. In the absence of or in collaboration with the RN/Team Lead, provides guidance to staff to ensure that processes are performed effectively, efficiently, and safely. Fosters and promotes a positive working environment in which staff feel empowered, challenged, and engaged. Greets and assists all plasma donors as they progress through the donation process in an engaging and positive manner. Assists with various recruitment/retention initiatives designed to further grow or engage the donor base. Conducts confidential donor screening and obtains donor consent. Performs venepuncture according to established standards. Contributes to a culture of continuous improvement with the donation centre. Desired education and skills Post-secondary level education in a relevant discipline from a recognized institution preferably in science/health related field of study. An equivalent combination of education and experience may be considered Completion of accredited training program in phlebotomy or one-year related experience. An equivalent combination of education, training and experience may be considered. Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment. A deep understanding…