Drain Technician - New London County

Overview Residential Drain Technician Looking to advance your career as a Residential Drain Technician ? Join Call The Bee and take the next step in a role where your expertise truly makes an impact . We’re seeking a motivated, skilled drain professional who takes pride in solving problems, serving customers, and continually growing their technical abilities. Call The Bee offers the stability of a trusted brand, the innovation of a forward‑thinking service organization, and a culture built on excellence and employee growth . If you're ready to elevate your drain‑cleaning career, this is the opportunity for you! Job Responsibilities Drain Cleaning & Clearing – Perform residential drain cleaning using cable machines, high‑pressure jetting equipment, and other tools to clear blockages in sinks, tubs, toilets, main lines, and sewer systems. Sewer Line Diagnostics – Conduct sewer camera inspections to identify root intrusion, pipe damage, blockages, and system defects. Troubleshooting & Problem Solving – Diagnose drain and sewer issues, determine root causes, and recommend effective solutions to restore proper flow. Preventative Maintenance Services – Provide routine drain maintenance, including descaling, root treatment, and system flushing to prevent future issues. Customer Communication – Clearly explain findings, recommended services, and repair options to homeowners while maintaining a friendly, professional demeanor. Cost Estimates & Recommendations – Prepare accurate service estimates and educate customers on long‑term solutions such as sewer repair, replacement, or preventative maintenance plans. Service Titan Documentation – Use Service Titan to document work performed, update job notes, track service history, and manage customer interactions. Equipment Care & Safety – Maintain drain‑cleaning equipment, follow safety protocols, and ensure all work complies with local codes and industry standards. Customer Service Excellence – Deliver exceptional service, resolve concerns promptly, and ensure a positive customer experience from start to finish. Qualifications Experience – 2–3+ years of experience in drain cleaning, sewer maintenance, or a related residential service role. Technical Skills – Proficiency with cable machines, jetters, sewer cameras, locators, and other drain‑cleaning tools. Service Software – Experience with Service Titan or similar field‑service software preferred. Communication Skills – Strong ability to communicate clearly with customers and team members. Attention to Detail – Ability to accurately diagnose issues and perform work that meets safety and code standards. Customer‑Focused Mindset – Commitment to delivering high‑quality service with professionalism and a positive attitude. Driver’s License – Valid driver’s license with a clean driving record. Benefits Medical, Prescription, Dental & Vision Insurance – Comprehensive coverage with minimal…