Driver, Valet, Yard Operative

Job title: Driver/Valet/Yardsman Department: Activate Accident Repair Location: Unit 4 Canary Way, Pendlebury, Manchester M27 8AW Hours: 45 hours per week (Mon-Fri) Salary : £31,473 per year We’re looking for a Driver/Valet/Yardsman to join our team, and play a key role at Activate Accident Repair Manchester. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Role Overview: Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service. Key responsibilities: Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner. To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven. Ensure all documentation is correct when transferring vehicles. Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments. Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service. Report any accidents, incidents to your Bodyshop Manager without delay. To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office. Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer. Confirm any damage or cleanliness issues with reception team. Notify customer and reception when a delay is imminent. Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage. To be aware of and adhere to all the Housekeeping and Health and Safety regulations and policies applicable to your position and working environment. e.g. driving whilst under the influence of sleep-inducing medication, driving vehicles for which you are not insured or trained. Chemicals, fluids and cleaning agents used in the cleaning process. To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card. Complete…