Dutch-Speaking Technical Support Analyst

Turn Tech Support Into Something That Matters! Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology . These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them. As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. What you’ll be doing Respond to customer inquiries via phone and email with professionalism and clarity Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more Guide customers through product features and best practices Escalate technical issues following structured processes Own the customer journey from first contact to final resolution Log all interactions accurately and ensure compliance with privacy and security standards Collaborate with your team to deliver exceptional support Technical details of the position Base location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 Budapest - near WestEnd Work Mode: Onsite, from our office Working Hours: 08:30 – 17:00, from Monday to Friday Type: Full-time, 40 hours / week After the second month: KPI based incentive and hybrid system is available. Requirements What you bring Fluency in Dutch (C1) and strong English communication skills ( B2 ) A service mindset — patient, empathetic, and solution-oriented Confidence working with modern tech — especially mobile apps and smart devices Basic proficiency in Microsoft Office and general troubleshooting tools Ability to multitask, stay organized, and follow procedures Prior experience in customer support, helpdesk, or BPO is a plus Benefits You’ll thrive if you are… Genuinely interested in technology, sustainability, and innovation Curious by nature — someone who asks “why” and seeks better answers Calm under pressure and great at explaining complex things simply Comfortable in a fast-paced, process-driven environment What we offer Work with a pioneering brand in the green tech and portable power space Competitive salary Cafeteria benefit package - SZEP Card Private health insurance package - MediCare Paid training to equip you with everything you need A stable, full-time role in our modern office A fun, multicultural team that values your input Ongoing growth and development in a dynamic BPO environment