e-Commerce Manager

A leading fashion and footwear retailer. Location Guangzhou, China Report to Directors Job Summary The E-Commerce Manager will play a pivotal role, overseeing a large team and reporting directly to the Directors. This role demands a strategic thinker with a strong background in fashion eCommerce and proven leadership skills. Responsibilities Lead and manage a team of approximately 40 members across various departments. Ensure smooth and efficient daily operations of the e-commerce platform. Oversee product listings, inventory management, and coordinate with suppliers. Supervise live streaming events to boost sales and customer engagement. Ensure top-notch customer service and manage customer inquiries and issues. Collaborate with the Brand Visual Manager to maintain high visual standards on the e-commerce platform (dotted-line management). Develop and implement strategies to drive online sales and improve customer experience. Track and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives and make data-driven decisions. Work closely with marketing, IT, and logistics teams to ensure seamless e-commerce operations and campaign execution. Manage the e-commerce budget and optimize spending to achieve the best ROI. Requirements Bachelor's degree or higher with minimum 5 years of experience in a well-known fashion and footwear company. 3+ years of experience in a similar managerial position. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Fluent in Cantonese.