Ecommerce Executive - Events and Campaigns

Ecommerce Executive - Events and Campaigns Contract type: Permanent Location: Hatfield (Hybrid working - 3 days in the office) Working hours per week: 40 hours Level: Associate Reports to: Manager - Events and Campaigns Application Closing Date: Friday 16th October 2026 About us Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague. We’re Ocado Retail , a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com . Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service. About the team and the role We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals. As part of the Merchandising team, it's our job to inspire customers and ensure all events follow a smooth customer journey through brilliant shop-keeping. As an Ecommerce Executive, you will play a key role in planning, briefing, executing and optimising onsite Events & Campaigns on Ocado.com . You will collaborate with various stakeholders and creative teams to deliver campaigns on time, use merchandising levers to optimise events to drive trade and continuously review and act upon performance data. What you’ll do Develop an in-depth knowledge of customers and their shopping behaviours of events, using a suite of data and insight sources and tools. Update and manage the top level media execution onsite including the homepage, checkout walk, slot booking and various other pages. Ensure that all Events & Campaigns are up to date and relevant for the customer closely following the Ecommerce sitemap and Customer Marketing Calendar. Use various systems to launch, optimise and update campaigns including media assets and tagging. Reviewing, manipulating & analysing data to report on Ecommerce KPI performance for using available insight tools. Inferring customer behaviour from the data and presenting these insights to key stakeholders on a regular basis along with actionable recommendations to improve performance. Use the merchandising levers available to optimise whilst also supporting in scoping & briefing Insight Teams on additional data required to effectively track customer performance to optimise further. Build strong working relationships amongst peers across Customer & Commercial including Buying, Trade Marketing, Creative, Supplier Services, Pricing & Promotions, Product & Propositions, Merchandising and SFM to ensure we are working towards the right priorities and…