eCommerce Fulfillment Analyst-Associate

Company David creates tools to increase muscle and decrease fat. Our first product is a protein bar. More broadly, David is a platform to develop high-protein, low-calorie, blood-sugar-friendly foods that are craveable. This is a rare opportunity to join a breakout food brand at a pivotal stage of growth. Led by CEO Peter Rahal, Cofounder and Former CEO of RXBAR, David is working to become the leading consumer food brand focused on high-protein foods in North America and beyond. Role & Responsibilities: The eCommerce Fulfillment Analyst owns the operating engine behind David's eCommerce business across DTC, Amazon, and marketplace channels. This is a high-ownership role at the intersection of operations and strategy, responsible for ensuring consumer orders are fulfilled accurately and on time while continuously improving the systems, partners, and packaging that make it possible. You will own channel performance, lead the implementation of new product and packaging launches in our eCommerce channels, and drive the network improvements that empower David's eCommerce operation to scale. eCommerce Order Management & Fulfillment Execution Manage order flow across DTC, Amazon, and marketplace channels — ensuring accurate and timely fulfillment from purchase through delivery Coordinate with the eCommerce 3PL on order processing, execution, and carrier handoffs Monitor network status and navigate major disruptions to limit the impact the customer experience Ensure SLA compliance across all channels and escalate systemic issues before they affect performance scores Channel Performance & Operational Benchmarking Own channel health metrics across Amazon and marketplace platforms - defect rate, late shipment rate, cancellation rate - and drive corrective action when thresholds are at risk Build and maintain reporting on eCommerce fulfillment KPIs including shipped-on-time, cancel rate, and cost per order Benchmark David's eCommerce fulfillment operation against industry standards and best-in-class peers - identifying gaps and building the case for improvement Translate performance data into clear operational recommendations and follow through on implementation New Product & Program Launch Execution Own eCommerce fulfillment readiness for new product launches - coordinating across Supply Chain, Marketing, and the 3PL to ensure smooth execution from day one Manage the operational setup for new channels, packaging configurations, and limited-time offerings Partner cross-functionally to ensure eCommerce operational requirements are embedded early in launch planning Co-design and implement eCommerce packaging configurations in partnership with Product and Marketing - ensuring we meet protection, cost, and brand standards across channels Own the operational rollout of new packaging - coordinating timelines, testing, and 3PL readiness to ensure smooth implementation Network Strategy and Special Projects Build and execute…