eCommerce Promotions Coordinator

As the eCommerce Promotions Coordinator , you will support the accurate and timely setup, testing, launch, and maintenance of online promotions across the David Jones eCommerce channel, helping to deliver the trade plan and a seamless customer experience. Working closely with Trade, Buying & Planning, Marketing, Product, Technology, and Customer Care teams, you will coordinate the execution of approved promotional activity, ensuring offers are configured correctly, validated thoroughly, and launched on time. You will monitor promotions throughout their lifecycle, identify and escalate issues, and support timely resolution to minimise customer and business impact. Through strong attention to detail, effective stakeholder collaboration, and adherence to established processes, you will contribute to the reliable delivery of promotional activity and the ongoing optimisation of operational execution. What YOUR DAY LOOKS LIKE Key responsibilities Promotion Set-up & Co-ordination · Review promotional briefs, trackers, Terms & Conditions, and supporting assets to ensure all required information has been provided prior to setup. · Configure and schedule promotional activity including Percentage-off promotions, Dollar-off promotions, David Jones Rewards offers, Spend & Save campaigns, Gift with Purchase offers, Other promotional mechanics as required · Liaise with stakeholders to obtain missing information and clarify promotional requirements before launch. · Maintain accurate promotion records and status updates within agreed systems and trackers. · Escalate risks, issues, or potential delays that may impact delivery timelines. Quality Assurance & Launch Support · Perform pre-launch checks to validate; Promotional eligibility, Pricing and discount logic, Start and end dates, Product and category inclusions, Customer-facing messaging, Terms & Conditions alignment. · Support end-to-end testing of promotional offers and customer redemption journeys. · Monitor promotions during launch and throughout the promotional period to identify and report issues. · Verify promotional updates, amendments, and closures are completed accurately. Issue Management & Continuous Improvement · Triage promotion-related issues and coordinate resolution with relevant stakeholders. · Assist with investigating customer and business impacts arising from promotional defects. · Document issues, resolutions, and learnings to support continuous improvement. · Identify recurring errors and contribute ideas to improve processes, controls, and ways of working. Stakeholder Collaboration · Build effective working relationships with Trade, Merchandise, Marketing, Digital, Customer Care, and external partners. · Provide timely updates on promotion status, risks, and actions. · Support additional ecommerce trading activity and promotional initiatives as required. · Assist with peak trading events by supporting promotional readiness,…