eDiscovery Senior Project Manager

Overview This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. In addition to operating as a liaison between internal teams to manage client requests, the Senior Project Manager also mentors and trains others within the Managed Services Team. Responsibilities Primary point of contact with clients and ensure consistently superior client service standards Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects Serve as an e-discovery consultant who plans and strategizes with client on how to process data and leverage technology to accomplish project goals Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool, and production management Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions Receive and respond to client inquiries, gather information necessary for troubleshooting client questions, act as link between client and internal teams, including Data Processing and Data Hosting Anticipate client needs and proactively provide assistance to clients to ensure client expectations are being met Develop strong, long-term client relationships to drive repeat business and obtain client references Identify opportunities for add-on services for clients Develop and maintain expertise in evolving technologies internally and industry-wide Contribute to team or department-wide initiatives beyond project-specific work to improve the department or better Consilio’s services to clients Engage with Sales on client billing or relationship issues Act as an account management resource, focused on the overall client relationship Mentor and cross-train team members on industry best practices and company processes Perform in a lead capacity for larger or more complex projects, delegating to and teaching others within department as appropriate Qualifications 8+ years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required Prior experience in an e-discovery project management role Excellent verbal and written communication skills Able to maintain a professional demeanor at all times despite adverse circumstances Able to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service Strong critical thinking skills;…