EDM Support Consultant (Workday Product)

Join Kainos and Shape the Future  At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a   Workday EDM Support Consultant ,   you’ll   be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs.   This role blends   customer-facing consulting with hands-on solution support , giving you exposure to real-world challenges across a diverse client base.   You’ll   work closely with customers to understand their needs,   investigate   and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery.   You’ll   take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution.   Beyond day-to-day support,   you’ll   contribute to   knowledge sharing, process improvement, and the evolution of the EDM support offering , helping shape how the team   operates   as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday   expertise , and make a tangible impact for both customers and colleagues   Key Responsibilities   Provide configuration, troubleshooting, and advisory   EDM   support to customers post-deployment.   Deliver services within agreed SLAs, ensuring high customer satisfaction.   Manage and prioritise incoming requests,   identifying   root causes and resolving issues effectively.   Support recurring releases and deployments, helping customers adopt new features and updates.   Work collaboratively across internal   Support Teams .   Contribute to   knowledge   base development   to support internal learning and customer self-service   by documenting complex troubleshooting steps and solutions .   Ensure compliance with data security, privacy, and governance standards in all configurations and processes.   Serve as   a   point of contact for supporting Service Managers in handling and resolving customer escalations.   Minimum (Essential) Requirements:   Good   customer focus and   some   experience in a customer-facing role ,…