Einvoice Functional Support

Job Description – Functional Consultant (Training & Support) – EVATRA Position: Functional Consultant – Training & Support (3 Vacancies) Experience: 2–3 Years Location: UAE Department: Customer Success & Support Product: EVATRA – UAE e-Invoicing Platform About EVATRA EVATRA is a UAE FTA-compliant e-Invoicing platform that enables businesses to automate invoice exchange, ensure regulatory compliance, and integrate seamlessly with ERP and accounting applications. Role Overview We are looking for customer-focused Functional Consultants to provide implementation support, user training, and post-go-live assistance for EVATRA customers. The consultant will serve as the primary functional point of contact, ensuring smooth adoption and effective utilization of the platform. Key Responsibilities Customer Training Conduct product demonstrations and user training sessions. Prepare training materials, user manuals, and knowledge-base articles. Organize onboarding sessions for new customers. Deliver functional workshops and process walkthroughs. Functional Support Handle customer support tickets and functional queries. Analyze issues and provide timely resolutions. Coordinate with technical teams for escalations and defect tracking. Monitor support SLAs and ensure timely closure of tickets. Assist customers with configuration and setup activities. Implementation Support Support implementation and go-live activities. Assist customers with master data validation and onboarding. Perform functional testing and UAT support. Provide post-implementation support and customer follow-up. Required Skills Strong communication and presentation skills. Customer-facing experience in software implementation or support. Ability to understand business processes and workflows. Experience in ticketing and support management tools. Strong troubleshooting and analytical skills. Ability to create user documentation and training materials. Preferred Qualifications Bachelor's degree in Business, Commerce, Accounting, IT, or related field. Experience in ERP, e-Invoicing, Tax Technology, SaaS, or Finance applications. Knowledge of UAE VAT and e-Invoicing regulations is an advantage. Key Performance Indicators (KPIs) Customer satisfaction (CSAT) score. Training completion and adoption rate. Ticket resolution time. SLA compliance percentage. First-contact resolution rate. Customer retention and support quality metrics. Employment Type Full-Time Immediate Joiners Preferred