Relationship Banker-Newport

Overview At BankNewport, retail banking is about more than transactions—it’s about relationships. We’re looking for passionate, people‑focused professionals who enjoy helping customers reach their goals while growing their own careers. If you thrive in a collaborative environment, value community connection, and take pride in delivering exceptional service, you’ll feel right at home here. “Why You’ll Love Working Here” Section People First—Always We believe great banking starts with genuine relationships, both with our customers and our teammates. Career Growth Without the Corporate Feel Learn, grow, and advance with support, training, and leaders who are invested in your success. Local Impact, Real Connections Serve customers you may already know—neighbors, local business owners, and community partners. A Team That Has Your Back Collaboration, respect, and shared goals define how we work together every day. Stability You Can Trust Join a well‑established, respected financial institution with a strong future. As a Relationship Banker, you’ll be the friendly and trusted resource our customers rely on. You’ll build meaningful relationships, understand individual financial needs, and connect people with solutions that help them move forward—whether that’s opening accounts, exploring lending options, or simply answering questions with confidence and care. Responsibilities Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner. Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions. Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities. Fully understands and participates in the Retail Incentive Plan. Markets a full range of consumer and small business banking services to existing customers and prospects. Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems. Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences. Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction. Demonstrates expert Digital Banking knowledge and proficiency. Advise customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay,…