EL/PL File Handler

The claims handler CH4 will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. • To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims • Maintain accurate data on relevant case management system • Comply with set client SLA’s • Ensure quality service standards and productivity levels are maintained to a high standard • Allocate new claims and set strategies • Carry out supervisory tasks appropriate to level • Assist with training and mentoring team members • Undertake appropriate additional tasks provided by the Team Leader • Attend Client review meetings and assist with client project work where applicable • Build and maintain excellent relationships with Clients • Minimum 5 years claims handling experience • Experience dealing with quantum up to £50k • Significant experience dealing with complex liability and quantum issues • Excellent attention to detail • Strong communication and negotiation skills • Effectively prioritises workload • Experience providing training or mentoring and supervising • Strong Client relationship skills