Emerging Business Representative

Why you’ll love Softchoice: At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth. With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.  As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale. The impact you will have: As an Emerging Business Representative , you will be responsible for supporting a high volume of small businesses through inbound requests and transactional sales activities. You will act as a key point of contact for customers seeking quotes, placing orders, or exploring solutions, while identifying opportunities to grow accounts through upselling and cross-selling. You will engage with customers through a mix of phone, email, and digital interactions, building relationships at a tactical level (e.g., IT Managers) and positioning Softchoice solutions to meet their needs. Success in this role comes from your ability to balance speed, accuracy, and customer experience, while managing multiple requests and opportunities simultaneously. What you'll do: Manage high number of customer accounts - respond to a high volume of inbound customer requests (calls, web meetings, and emails) from clients across North America. Prioritize and manage multiple customer requests simultaneously, ensuring urgent and high-impact opportunities are addressed quickly Provide world class customer experience – respond to customer inquires within SLA requirements, prioritize and manage multiple customer requests simultaneously, resolving customer inquiries promptly and accurately by working with Softchoice internal resources and external stakeholders. Diversify and upsell existing customer accounts – identify opportunities to upsell and cross-sell within transactional interactions by confidently engaging customers to understand their business needs, qualify new opportunities, and positioning Softchoice solutions. Drive new customer contacts and relationships.  Accurate pipeline…