End User Support

The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required Role involves: Support a cross-platform environment, including Windows, IOS Provide onsite & remote technical support for staff members in the Hemel Hempstead office and the wider business Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution  Maintain and encourage best practice across the business e.g. file sharing, encryption etc.  Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers Facilitate secure access to the network for remote users  Providing users with appropriate support and advice Keeping up to date with the latest technologies  Identify opportunities for improvement and makes constructive suggestions for change. Work Experience Ability to setup and maintain components and peripheral accessories. Software and Hardware Troubleshooting  Windows 10 & 11 experience  Microsoft Office Suite experience Knowledge of laptop & desktop hardware. (e.g. RAM, SSD/HDD) Essential Proactive attitude Willingness to learn  Able to operate with minimal supervision  Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stress Able to operate within customer standard operating procedures Self-confidence and interpersonal skills  Analytical and problem-solving skills  Good communication (both verbal and written) skills  Planning and organising skills   Strong listening skills  Able to operate effectively in a team environment with both technical and non-technical team members  Must be eligible for UK Security Clearance Experience using Active Directory Password resets, account creation Desirable Use of Microsoft Intune/Entra Knowledge & previous experience supporting VMware Experience in laptop imaging & building Experience in supporting M365 suite (Word, Excel, Outlook) We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)  25 days paid holiday with the option to buy/sell  4 x basic salary life assurance cover funded…