Endpoint Performance Specialist

The Opportunity We are seeking a highly motivated and proactive Endpoint Performance Specialist to join our Digital IT team. In this fast-paced role, you will be responsible for designing, implementing, and optimizing endpoint management, automation, and performance engineering solutions that enhance the digital employee experience across a global organization. Working closely with Infrastructure, Security, and Operations teams, you will drive initiatives focused on endpoint reliability, compliance, security, and operational efficiency through modern device management and automation. The Endpoint Performance Specialist provides technical expertise, strategic guidance, and operational support as a key member of the Digital IT team. In partnership with internal stakeholders, you will develop scalable automation solutions, optimize Windows endpoint performance, manage Intune and security policies, and leverage digital experience insights to deliver a seamless and productive user experience. The ideal candidate will possess strong problem-solving and analytical skills, excellent communication and collaboration abilities, and a passion for automation, continuous improvement, and delivering exceptional technology experiences. Essential Duties and Responsibilities Endpoint Management and Automation Design, develop, and maintain enterprise-scale automation solutions for endpoint provisioning, configuration, remediation, security enforcement, and lifecycle management Develop advanced PowerShell and Python automation frameworks to reduce manual operational effort and improve service reliability Build proactive remediation and self-healing solutions using Microsoft Intune, Endpoint Analytics, DEX platforms, and Windows native capabilities Automate endpoint health checks, compliance validation, software deployment, performance optimization, and security policy enforcement Integrate automation with Microsoft Graph API, Azure Automation, Power Automate, and other enterprise management platforms Establish automation standards, governance, code reviews, testing methodologies, and documentation best practices Identify opportunities to eliminate repetitive operational tasks and drive continuous improvement through automation Performance Engineering & Troubleshooting Perform advanced diagnostics for boot/login delays, application slowness, memory/CPU bottlenecks, and storage I/O issues Utilize tools such as Windows Performance Analyzer (WPA), Windows Performance Recorder (WPR), Sysinternals Suite, PerfMon, ProcMon, and ETW tracing Define and maintain endpoint performance baselines and implement proactive monitoring strategies Conduct root cause analysis of recurring endpoint performance issues and recommend long-term solutions Endpoint Imaging & Deployment Automation Design, maintain, and optimize Windows 11 golden images for large-scale enterprise deployment Automate OS and application deployments using Intune (Autopilot) and Azure…