Energy Specialist RES - Bedford

Bringing that feel-good energy. At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.  Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, n o matter your role, we all work together to support our customers. As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. Here’s a taste of what you’ll be doing   Provide exceptional customer service over the phone and via email   Support customers with everything from billing to meter exchanges, making our customers happy with every interaction   Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions   Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back   Are we the perfect match?   Here’s what we need from you   Passionate about delivering an exceptional customer experience   Resilien t and excited to tackle complex problems   Great communicator with strong English skills ( written and verbal )   A team player who thrives in a fast-paced environment   Confident in making decisions and embracing change   It would be great if you had   Previous customer service experience ( don’t worry if you’re new to energy, we’ll provide full training)   A proactive mindset and a passion for making a difference. Here’s what else you need to know:   This role may close earlier due to high application volumes.   The starting salary for this role is £25, 983 . We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, increasing your salary even further. .    Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.   Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies…