Enforcement Team Leader

The company Our client is an innovative SaaS business that aims at revolutionizing parking payment. They are doing so by creating a fully automated systems that detects when drivers enter and exit enabled car parks and then automatically bills them for their length of stay. Put simply, your car is now your payment card. What You Will Do: As the Enforcement Team Leader, you will be responsible for overseeing a dynamic team engaged in three core areas: Enforcement, Debt Recovery, and Compliance. In the Enforcement domain, your role involves supervising the issuance of Parking Charge Notices (PCNs), handling appeals, managing Transfer of Liability (ToL) processes, and addressing POPLA cases. Monitoring team performance and ensuring adherence to key performance indicators (KPIs) will be a critical aspect, requiring you to actively participate in PCN issuance, appeals responses, ToLs, and POPLA cases as needed. Additionally, your responsibilities extend to monitoring site performance, investigating anomalies in PCN volumes, and collaborating with the Head of Onboarding to implement Scheme Design elements related to enforcement, such as site rules and parameters. In the realm of Debt Recovery, you will serve as the primary liaison for DR activities, conducting monthly meetings to assess the recovery rate, payment rate, progress of cases to solicitors, and the overall DR pipeline status. A key focus will be on ensuring that DR revenue is thoroughly reviewed and reported to the Senior Management Team (SMT) through comprehensive DR reports. Ensuring Compliance is a pivotal aspect of this role. You will be responsible for maintaining 100% compliance with rules and regulations, overseeing audits to guarantee correct PCN handling, and verifying that all staff have received appropriate training. This involves ensuring that the enforcement platform consistently passes audits, with PCNs processed accurately and letters dispatched in accordance with specific situations and timelines (e.g., POFA vs. Non-POFA letters). You will also ensure that all sites possess essential documentation, including time and date-stamped photos, site contracts, and that staff receive the requisite training, documented through sign-off procedures. Who You Are: The ideal candidate for the Enforcement Team Leader position is a dynamic and detail-oriented individual with proven leadership skills. You possess a comprehensive understanding of enforcement processes, debt recovery, and compliance requirements in the context of parking management. Strong interpersonal and communication skills are crucial, as you will collaborate with cross-functional teams, including the Head of Onboarding and Customer Service Team Leader. Your ability to actively engage in enforcement activities, conduct regular performance reviews, and adapt to unexpected changes in PCN volumes is vital. Additionally, you excel in ensuring that all DR-related metrics are tracked, and revenue is reported…