Engagement Manager (Invoice to Cash)

Make Your Mark: Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise. You'll Get To: Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams Develop a delivery strategy for large scale partner implementation projects Create customer project plans complete with budgetary information and resource needs Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones Define project success criteria and communicate them to all stakeholders Provide status updates cross-organization Track and report project financials against estimate; resolve budget issues as they arise Manage project scope, timeline and budget changes Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards Identify, manage and mitigate project risk Act as the escalation point when issues arise with the customer or partner on engagements Identify potential upsells to increase revenue and build brand awareness Complete other projects duties as assigned What You'll Bring: At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment Bachelor's degree or equivalent work experience Previous project management experience in a revenue driven environment (e.g. Time and materials billing) Demonstrated successful completion of complex enterprise-level client implementation projects Proven experience to balance multiple projects at any given time and stay on top of all details Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support. Experience with large scale ERP systems including SAP and Oracle Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience Excellent communication skills, strong organizational skills and attention to detail Effective problem-solving and conflict resolutions skills Ability to deliver world-class service and high-impact…