Engagement Operations Asssociate

The Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers, providing support to operational issues and promoting professional growth. Their responsibilities will include tasks such as responding to email inquiries, onboarding new hires and contributing to community initiatives. The ideal candidate will collaborate with our service network, operations and clinical teams to ensure service quality and excellence. What You'll Do Network Engagement Support onboarding processes for new providers, ensuring they are equipped with the tools, knowledge and resources to excel in their roles for seamless integration into our network Organize and facilitate regular network engagement activities, including hosting monthly virtual townhalls, to foster a sense of community Schedule and coordinate regular training, group supervision and Q&A sessions in collaboration with Clinical team to support continuous professional development Communication and Support Handle provider-related enquiries and concerns to ensure timely and accurate responses in line with organizational policies and procedures Escalate complex operational issues to the relevant Operations team personnel for resolution and ensure closed loop feedback Maintain clear and organized communication channels, including driving outreach efforts, facilitating two-way feedback and developing engagement materials to ensure everyone is well-informed Present consolidated feedback to leadership with actionable insights and potential solutions Operational Efficiency and Support Track and analyse engagement metrics for trends, recommend and implement strategies to drive improvements in overall satisfaction and retention of providers Collect and leverage feedback to identify areas for improvement for better operational efficiency and excellence Maintain thorough records of provider interactions, escalations, and resolutions for documentation and audit purposes Prepare accurate calculation of compensation based on agreed rates and contractual terms, ensuring timely and correct payroll processing while addressing discrepancies or issues in a proactive manner Work closely with cross-functional teams to ensure coordinated efforts, aligned communications on latest updates and effective service delivery Assist with service deployment for specific on-site or ad hoc requests Support commercial events, client delivery and other initiatives as needed Quality Assurance and SOP Management Review and verify professional qualifications including local regulation or licensing credentials to ensure compliance with company standards Drives provider quality by overseeing mandatory training completion,…