Engineer, Service Management Platforms (ScheduAll)
SES · Betzdorf, LU · Luxembourg · On-site
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Engineer, Service Management Platforms (ScheduAll)
ROLE DESCRIPTION SUMMARY
The position is responsible for the administration, operation and development of our ScheduALL / ScheduLINK application and underlying infrastructure. While the incumbent will be part of our IT Business Operational Systems department, also close partnership with our Video / Sports & Event business unit will be required to ensure timely project delivery.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Develop ScheduAll solutions as per business requirements. Act as the ScheduAll subject matter expert and guide business stakeholders to find the best solutions. Take care of the regular maintenance of the ScheduAll environment, incl. application, interfaces, databases and servers. Handle day to day operations such as incident resolution, user administration, report creation, and general user support. Work closely with stakeholders from Infrastructure, Operations, Sales, Booking and NOC departments. Escalate tickets to the ScheduAll vendor and follow-up for timely completion. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security, and other appropriate stakeholders to implement potential fixes or improve features or performance. Take on responsibility for timely implementation for assigned projects and activities. Document environments and procedures. Proactively ensure the highest levels of systems and infrastructure availability. Deliver 2nd Level on-call support to assist the SES teams on application or system issues, including outside office hours. Ensure that all systems selected or developed comply with prevailing IT Architectural Standards, including but not limited to security standards and Information Security policies.
QUALIFICATIONS & EXPERIENCE
Minimum five years of applicable professional experience.
Experience in the video broadcasting industry. Deep knowledge of the ScheduAll application and underlying database structure, especially of following resources used by SES: o SCheduALL/ScheduLINK o Band Plan o Booking (focus on transmission paths, transmission parameter & conflict management incl. technical compatibility) o Operations Manager o Inventory setup (e.g. Services, Rooms, Bandplan / Satellites, Uplink / Downloinks, Fiber, etc) o Pricing, External Costs, Invoicing / Accounts Receivables o User Profiles and Security, Developers toolkit, WebApp, Chrosu API Deep knowledge of SQL Server, Crystal Reports, SSRS Reports, MS Power BI, MS Windows Server and Clients, and Rest APIs.
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