Engineer ServiceNow ITOM/ITAM/SACM-CMDB

Requisition Number: 72683 The company built on breakthroughs. ​   Join us.​     Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​   How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​   ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​    ​Come break through with us.   Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Purpose The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope. Key Responsibilities Participate and advise in product lifecycle conversations for given platform scope Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization Serve as a technical expert for pre-project requirements building and shaping Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations Evaluate and test system fixes and new capability to determine impact and benefits Configure, test, and implement system enhancements and modules in the platform as needed Execute implementation efforts with operational change and production processes to ensure minimal impact to production and…