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English Customer Experience Associate

Nexusbal · Setúbal, Portugal · On-site

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Customer Service Advisor – English Speakers in Portugal Are you an English-speaking professional already living in Portugal with a valid work permit or EU passport ? If you're passionate about customer service and enjoy problem-solving, this is a great opportunity for you! Responsibilities: ✔ Assist customers with inquiries, troubleshooting, and general support ✔ Communicate across multiple channels (phone, email, chat, social media) ✔ Ensure compliance with company policies ✔ Escalate complex cases when necessary ✔ Maintain accurate documentation of interactions What We Offer: ✨ A dynamic and diverse team environment ✨ Career development and training opportunities ✨ Competitive benefits and strong support Work Schedule: 🗓 Rotating shifts from Monday to Sunday 🔹 Note: This position is only for candidates currently residing in Portugal with a valid work permit or EU passport . 📩 Apply now and take the next step in your career!