Enterprise Account Manager

Enterprise Account Manager Gerrards Cross, Middlesbrough, or Birkenhead - Hybrid Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business. Purpose Responsible for managing, retaining, and significantly growing revenue across Causeway’s most strategically important accounts. Operating at the top tier of our customer base, owning complex, high-value relationships, positioning and closing high-value deals, engaging C-suite and senior decision-makers, and orchestrating internal resources to deliver compelling, joined-up solutions. Success will be measured on protecting and growing significant Annual Recurring Revenue (ARR) through strategic account planning, executive engagement, and identifying and closing major expansion opportunities. Drawing on deep knowledge of the built environment to position Causeway as an indispensable partner for our most valued customers. Key Responsibilities Sales • Deliver GRR targets through timely renewals and churn reduction. • Drive ARR growth by identifying, qualifying, and closing up-sell and cross-sell opportunities in existing accounts. • Create and manage account plans aligned to customer objectives and revenue growth. • Build trusted C-suite and senior stakeholder relationships to deepen account coverage across enterprise customers. • Run regular business reviews to assess value, uncover needs, and position Causeway as a growth partner. • Lead QBRs for assigned customers, ensuring the right cadence, content, representation, and alignment to account goals. • Partner with Customer Experience to drive adoption, ROI, and customer satisfaction. • Lead and coordinate Marketing, Pre-Sales, Product, and Customer Experience efforts to drive expansion, strong proposals, and continuous improvement through customer feedback. • Prepare high-quality RFP, RFI, and tender responses for up-sell opportunities. • Use MEDDPICC and digital sales tools to qualify growth opportunities consistently and accurately. • Keep CRM records current, accurate, and accountable…