Enterprise Account Manager

The Enterprise Account Manager is responsible for representing IT&E to the business community and developing connections that will lead to the sale and continued usage of IT&E products, equipment, and services. The Enterprise Account Manager, under the guidance of the Sales Manager, will implement the departments sales strategy within an assigned territory to maximize the companys position as a key provider of business telecommunications and Managed IT products and services. Responsibilities The Employee will: Sell at or above assigned sales quota. Attain the highest levels of customer satisfaction. Know and uphold the established IT&E Mission, policies and procedures, relevant provisions of the union agreement, Department and Division objections, quality assurance and safety programs and standards. Assist the Sales Manager in the development of the IT&E sales strategy, providing input and expertise relevant to sales issues, developing individual and departmental goals and objectives. Implement sales strategies that will enable the achievement of sales objectives and create profitable market expansion for the various IT&E services and products. Develop business contacts through emails, telephone calls and office walk-ins. Follow up on initial contacts through face-to-face meetings with customers to determine their initial basic telecommunications needs. Provide information to customers and educate them regarding available products and services and the range of options and prices. Perform initial survey of business site and obtain planned locations for product installation; obtain location diagram from customer or prepare one, if not available Prepare sales proposal and quotation and deliver to customer, clarifying details and answering any questions. Follow up on proposals with customers until obtaining the customers approval, amending initial proposal as required. Initiate the processing of the service order and monitoring its progress until installation is completed. Receive service and trouble calls from business account clients and coordinates with the departments support staff to ensure timely and appropriate resolution of trouble calls. Review work assignments, work reports, and other performance metrics, with the Sales Manager. Provide input to departmental sales report to show sales volume and product sales statistics. Participate in in-service training, cross-training, and other programs and strategies to improve sales skills and productivity and to enhance personal advancement potential. Assist the Sales Manager in the training of the new employees, as directed. Perform other related duties or tasks as assigned or required. Required Qualifications, Capabilities, And Skills High School Diploma or Equivalent is required. Associates degree from an accredited college in marketing, advertising, business management or a related field is preferred. Two years professional-level sales experience, preferably in the…