Enterprise Implementations Lead

Company Mission Photon gives patients ownership of prescriptions. Our platform enables clinicians to send prescriptions to patients via text, which saves them time by allowing their patients to shop between pharmacies. The vision is to help consumers save money by increasing transparency. Who We're Looking For You are energized by building — figuring out how implementations should run here, then running them that way. You’re hands-on by nature: you'll personally chase down an engineer for a fix, jump on a call with product to make a scoping decision on the spot, and track a dozen open threads across teams without losing the thread on any of them. You've spent real time inside a health system or working closely with one — you understand how an EHR actually functions day to day, and you're genuinely fluent in pharmacy IT: how prescriptions move between systems, where PBMs and e-prescribing networks fit in, and what breaks when they don't talk to each other cleanly. You hold their own with health-system stakeholders and know how to earn trust with pharmacy operations, IT, and clinical teams. Ambiguity doesn't faze you, but it's not where you want to live — your instinct, the moment you hit a mess, is to build the structure that fixes it: the checklist that didn't exist yet, the timeline that turns a dozen loose threads into a plan, the process that means the next implementation goes smoother than the last. You're motivated equally by a scrappy pilot and a marquee enterprise rollout, and you measure your own success by whether the customer is live and thriving. Core Responsibilities Own the technical and operational delivery of go-live for health-system pilots and full rollouts, working closely with sales to ensure a seamless handoff from closed deal to live customer Marshal internal resources across engineering, product, and support to keep implementations moving Diagnose and resolve the technical integration blockers that stall go-lives — spanning Epic Willow, HL7v2 trigger interfaces, NCPDP formatting, and data flows between health system pharmacies, PBMs, and e-prescribing networks Lead change management within each customer organization — anticipating objections around benefit investigation, e-prior authorizations, patient financial assistance, and medication routing, and evangelizing Photon internally across analyst and operations teams Represent Photon credibly with health-system stakeholders (pharmacy operations, IT, clinical) and drive alignment on metrics that matter to them, escalating to Photon leadership for CPO/C-suite-level conversations as needed Partner with sales during late-stage deal cycles to ensure contracted scope, timeline, and promised ROI are actually deliverable from day one Build and own the post-go-live value realization framework that proves ROI to the customer and supports expansion conversations Weigh in on product and integration roadmap decisions where implementation experience should…