Entry-Level Collections Agent (Full-Time)

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Collections Agent to join our team and play a key role in recovering outstanding debts while maintaining respectful and solution-focused customer relationships. This position requires strong communication and negotiation skills, attention to detail, and a commitment to compliance and customer service excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Place outbound calls to customers with delinquent accounts to discuss balances and payment options. Use scripted dialogues and proven negotiation techniques to encourage timely payments and resolve outstanding debts. Engage with customers in a professional and empathetic manner , actively listening and addressing concerns or objections. Provide accurate information about account status, payment terms , and consequences of non-payment. Process payments over the phone, including credit card transactions, EFTs , and payment arrangements, ensuring accuracy and compliance. Document all customer interactions, payment arrangements, and account updates in the collections system or CRM . Adhere to regulatory requirements and company policies, including the Fair Debt Collection Practices Act (FDCPA) . Ensure all collection activities are conducted ethically, professionally, and legally . Maintain accurate and up-to-date records of customer interactions and account statuses. Generate reports and metrics related to collection performance, call outcomes , and recovery rates. Provide exceptional customer service by resolving inquiries and escalating complex cases when necessary. Build rapport and trust with customers to foster cooperation and positive outcomes. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, dedicated and should possess the below…