EO, Patient Account Resolution Manager

Welcome to Ovation Healthcare!     At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.     The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.     We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.    Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit   www.ovationhc.com .     SUMMARY: The Patient Account Resolution Manager is responsible for overseeing call center operations and driving performance towards achieving both service excellence and financial goals. This role focuses on managing a dedicated team to deliver outstanding patient service while effectively managing collections processes. With a strong emphasis on leadership, strategy, and team development, the manager will create a patient-first culture and implement efficient collections strategies. By fostering a positive and collaborative work environment, the Patient Account Resolution Manager ensures that performance targets are met while maintaining compliance and patient satisfaction. DUTIES AND RESPONSIBILITIES: Oversee day-to-day operations of the Call Center to ensure smooth functioning and high performance. Analyze data to manage and optimize call center performance, ensuring that key performance indicators (KPIs) are consistently met. Develop strategies to improve patient satisfaction, call efficiency, reduce abandonment rates, and drive revenue growth through training on effective collections and exceptional service. Generate and present call center performance reports, identifying trends, areas for improvement, and developing action plans to achieve KPIs. Lead HR functions, including interviewing and hiring candidates, monitoring training progress, assigning new hires, coaching, counseling, and disciplining employees as needed. Administer schedules, ensure coverage, and enforce job expectations and policies. Provide coaching, guidance, and development…