Epic Products Analyst

Position Summary Status: Full-Time Location: Remote with travel as needed CST working hours *EPIC Module: This role will focus on EPIC OpTIme Anesthesia* At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Summary The Epic Products Analyst applies knowledge of healthcare operations to provide direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating alternative approaches to determine the best solution to meet the needs of the organization Responsibilities Essential Functions Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software Participates in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner Monitors system performance; troubleshoots and resolves application issues and system errors Participates in the evaluation and…