Epicor Functional & Technical Support | ERP | Remote | Long Term

Role: Epicor Functional & Technical Support Duration: Long Term Location: Remote- USA   Provide L2/L3 functional and technical support for Epicor ERP environments. Troubleshoot day-to-day ERP issues and identify root causes. Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management. Analyze existing business processes and identify opportunities for process improvement. Support post-implementation stabilization and ongoing ERP enhancements. Collaborate with IT and business teams to resolve application, integration, performance, and data issues. Epicor Implementation & Upgrade Participate in new Epicor implementations, upgrades, migrations, and rollouts. Analyze, design, configure, develop, test, and deploy Epicor solutions. Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11. Support system conversions and legacy ERP modernization initiatives. Develop technical specifications and implementation documentation. Provide user training and knowledge transfer. The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations. Epicor Customization & Development Develop and maintain Epicor customizations. Perform screen and form customizations. Develop and maintain: BPMs BAQs BAM Dashboards Business processes Global alerts Shop warnings Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies. Work with C#, VB.NET and .NET technologies. Support Product Configurator and other Epicor technical components. Reporting & Analytics Develop and maintain Crystal Reports and SSRS reports. Create complex queries, calculated fields, cross-tab reports and subreports. Develop dashboards and KPI/business-metric reporting. Convert existing reporting solutions between Crystal and SSRS where required. Support business users with reporting and data-analysis requirements. Database & Performance Support Microsoft SQL Server and Progress databases. Perform SQL administration, indexing and performance tuning. Troubleshoot database and application performance issues. Analyze system bottlenecks and recommend improvements. Support high availability, disaster recovery and system continuity initiatives. The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting. Manufacturing & Supply Chain Work with manufacturing organizations to optimize ERP-supported business processes. Support: Manufacturing MRP Job Management Engineering Scheduling Shop Floor / MES Inventory Purchasing Order Fulfillment Barcode/handheld solutions Integrate Epicor with warehouse, shipping, MES and other manufacturing systems. Identify opportunities to improve operational efficiency through ERP…